A few weeks ago,
an agent contacted me
about a possible keynote.
On paper, it all looked good
until the client started asking
for a break on everything:
my fee, my airfare, even my hotel,
suggesting he put me at a location
a few rungs below the quality of hotel
where the event was taking place.
It left a bitter taste in my mouth,
and I was ready to walk.
The irony is that this particular event
is all about “the customer experience”
. . .and I firmly believe that
how you treat your partners
says a lot about how you operate,
and how you treat your customers.
Long story short:
after my sending
a few strategically worded emails,
the client stepped up to the plate.
But the process left me wary.
And this instinctively
caused me to want to pull back.
When it comes to the people
you’re considering hiring,
whether that’s a team member,
or a service professional
(lawyer, accountant, agent, etc.),
how you treat them in the early phases
will have a direct & immediate effect
on how they perform for you.
Are you gracious, appreciative, and curious?
Or do you approach them with skepticism,
disrespect, and request they
reduce their rate at every step?
Either way, it’ll all come back to you,
for better or for worse.
Be the kind of client for whom
people want to deliver their very best.
Risk Forward & Rock On,