ACT: ADVANCED COMMUNICATION TECHNIQUES™

* INTERACTIVE WORKSHOPS * WEBINARS * TELESEMINARS * ONLINE TRAINING *

"THE ART OF BUSINESS" and "THE THROUGH LINE" SERIES

The Art of Listening for Slam-Dunk Sales & Marketing

• Why & How Great Marketers and Sales Professionals Listen - And What it Costs You if You Don’t
• The Top 3 Insights Into Why People Don't Listen...and What To Do About It
• Statistics, Facts & The Hidden Truth About Information… and How Much Your Clients “Get"
• Verbal Listening: The 3 Types of Verbal Listening and What you Must Do and Not Do
• Visual Listening: Understanding Body Language & “Point 5" Behavior
• Visceral Listening: Creating a Listening Environment: Setting up Your Room & Office for Maximum Impact
• Techniques for Re-Focusing the Conversation
• Transformational Listening - What Colleagues, Clients, Prospects...and your Family Crave
• Stopping Time™ - The 3 Critical Ways to Become The Trusted Advisor for the People You Serve

The Art of Consulting, Advising, Service & Sales

• The #1 Mistake Consultants, Sales Professionals, Advisors & Staff Make
• 3 Critical Moments in the Communication “Arc" that your Team Can’t Afford to Blow
• The Single Most Powerful Tool to Focus All Your Communication
• The KDF System to Guarantee your Meeting Has Impact, Influence and Results… Every Time!
• Top 3 Tips for Interaction to Make Your Meeting MORE than a Conversation
• Harnessing The Power of Visuals to Make your Message Stick
• Positioning & Value - The Power of a “Future Commercial" - What it is & How to Do It
• The Importance of “Customized Language"
• Reverse Consulting™ & Velcro Communication™ - Creating a Connection Unlike Any Other
• Tapping into Your Hidden Talents to Create Brand Distinction

The Art of Speaking, Selling, Story & Connection

• What Multibillion Dollar TV Commercials Know & What Your Company Needs To Learn
• The Power of Story - What Makes for a Great Story; Types of Story for Sales and Service Professionals
• Harnessing the Power of Story to Tap Emotion and Make Your Message Stick
• How & When to Tell your Story...and Customize It.
• It’s Not All About You...How to LISTEN To Your Client or Prospect’s Story
• Why Movies & Plays Stay With Us & How Your Product or Service Can Too
• Creating a “Future Commercial" for High-Impact Communication
• Harnessing the Power of Images, Metaphors & Analogies to Communicate Your Value Proposition
• Landing Your Point; Changing the Look Behind the Other Person’s Eyes
• Velcro Speaking™ & Customized Language - Using a Clients Terminology & Image Systems
• Establishing A Through Line™ to Deliver Your Message with Clarity & Impact

The Art of Teamwork

• Capitalizing on the True Meaning of “Company"; Creating a Superb Ensemble “Cast"
• Harnessing the Power of Your Team’s Brand: The Prism Effect™
• Tapping into Individual Gifts & Talents: Creative Development for Companies & Teams
• Wild Dreaming & Creativity; Passion & Performance; What Razzes Your Berry?
• Personal Responsibility on the Job; Accountability & Ownership; Stops & Starts
• Creating a Productive & Fun Place to Work: Small Changes, Big Results
• Dramas & Dilemmas; Tools for Conflict Resolution & Challenging Conversations
• Fast Dialogue: Creating Company Systems for Effective Communication
• Your Company’s Oscars: Recognizing Team Member Contributions, Strengths, & Assets

The Art of the Office, Meeting & Sale: Creating an Amazing Client Experience

• The D.E.S.I.G.N. System for creating an Amazing Client Experience…and Being the Office Clients Love to Visit
• Top Tips for Turning your Office Administrator from “Rejectionist" into “Receptionist"
• “Staging" Your Office and Your Meetings for Maximum Impact
• "Lighting" Your Office and Your Meetings for Maximum Impact
• Branded Space™; 5 ways to Immediately Transform Your Office for Under $150
• The Power of Surprise; Delighting Your Customer and Making them Feel like a Star
• Creating Cool "Souvenirs" & Take-Away Gifts Clients Will Love (vs. a Boring Business Card, Brochure, or Ballpoint Pen)
• Tips for Turning a Perceived Business Liability into an Asset
• Creating a Star Experience for Staff: Making Your Office A Great Place For Them to Work

The Art of Presenting

• Structure: Creating a Slam-Dunk Presentation from Start to Finish
• PowerPoint: 10 Biggest Mistakes & How To Fix Them
• Designing Memorable Slides that Set you Apart from the Pack
• Storytelling: Delivering Memorable Stories that Communicate your Value Proposition
• Creating “Key" Phrases People will Remember & Repeat
• Connecting with Today’s YouTube-Entertainment Minded Culture
• Humor & Comedy: 3 Fail-Safe techniques to Incorporate Humor
• Delivering with Confidence, Authority & Ease
• 3-V Communication™ - Visceral, Visual, Verbal Communication for Maximum Impact
• Movement & Presence: Using the Platform for Maximum Impact; Gestures; Mime
• Speaking Extemporaneously; Effective Toasts, Honors, Awards & Introductions
• Preparing with Limited Time; What Not to Memorize; How to Rehearse